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Policies

RETURNS and REFUNDS


Your satisfaction is unconditionally guaranteed.  

Crazy Uncle Jester’s® wants to ensure that you are happy with your purchase. We are so dedicated to your satisfaction that we offer an unconditional satisfaction guarantee. If you are dissatisfied with your purchase for any reason, return the unused portion for a full refund. That is as good as a "free taste test with every purchase".

For a return merchandise authorization number, please contact customer service prior to your return:

Crazy Uncle Jester’s® Customer Service
P.O. Box 751953
Dayton, OH 45475-1953
customerservice@crazyunclejester.com

 

CUSTOMER INFORMATION and PRIVACY POLICIES


Your privacy is our priority.

Crazy Uncle Jester’s® recognizes that your privacy is important to you and is committed to maintaining and using your information responsibly. Our privacy policy describes the information we collect and how we use it.


Information We Collect

We may collect information (including name, address, telephone number, email address, IP address, and, when necessary, date of birth and credit card and/or other payment/ordering information) when you:

  • Place an order from our catalogs or on our Web site
  • Make a purchase at one of our retail stores
  • Return an item or make an exchange
  • Inquire about our services or products
  • Subscribe to receive communications from us via email or register for an account on our Web site
  • Join our Crazy Uncle Jester’s® PepperHeadTM Fan Club Program 
  • Participate in one of our surveys, contests or other marketing events
  • Are referred to us though a marketing promotion or third-party business relationship
  • Request one of our catalogs 
  • Are sent a Crazy Uncle Jester’s® gift
  • We also may gather information about how visitors navigate through our Web site by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.”

 

Using the Information We Collect

We collect information that allows us, among other things, to:

  • Send you catalogs and newsletters and/or communicate promotional offers that may be of interest to you 
  • Process and fill your orders 
  • Contact you regarding the processing of your order 
  • Improve our products and services
  • Send a catalog to a gift recipient


Information We Share with Others

We may partner with another party to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide contact information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.


Remove Your Name From Our Lists At Any Time

If you prefer not to receive catalogs or other communications from Crazy Uncle Jester’s® via U.S. mail or telephone, please email Customer Service or contact us at the address shown above.

Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to use your information. We appreciate your patience during this time.

If you no longer wish to receive email communications from us regarding our site, partner offers, special offers or services, products, and/or newsletters, you may choose to stop receiving these emails at any time. Information on how to opt out of receiving marketing email is provided in every email, or you may email Customer Service, or you may write us at the address provided above. Please be sure to include your full name, email address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing email, we will continue to send you emails regarding order confirmation and shipment notification when you place an order with us.

Please Note: If you are a member of Crazy Uncle Jester’s® PepperHead FanTM Program and you opt out of receiving communications via email and/or U.S. mail, this may reduce or eliminate the offers and other promotional benefits you receive as a PepperHead FanTM .

A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our site. They also enable us to provide services to you, including, “Remember Me,” order history, address book, My Giftlist, etc. If you would like to deactivate our ability to analyze your browsing activity, please email Customer Service. If you reject certain cookies, you may still browse our site; however, you may not be able to purchase or have access to all of our services.

 

Mergers, Acquisitions, and Bankruptcy

In the event of a merger, acquisition, bankruptcy or similar reorganization, information collected by us may be transferred to a third party, successor in interest, or other entity.

 

Changing or Deleting Information

To update your customer information, please either email Customer Service, contact us at the address above, or, if you have registered for an Account on our Web site, you may also update your customer information by accessing the Account Services section located on the My Account tab at the top of our Web page

 

Security

We use encryption technologies when transferring and receiving data from you through our site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.

 

Links to Other Sites

Our site may contain links to other sites, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. We encourage you to review the privacy policy at any site you visit.

 

Notification of Changes

We may amend this privacy policy from time to time. Changes to the policy will be posted on our website. We encourage you to review our privacy policy periodically, because by visiting our website you agree to accept any such changes.

 

Conditions of Use

Any dispute over privacy is subject to this Privacy Policy.

 

Questions or Comments?

For questions, comments, or assistance, we invite you to write us at the address provided above or contact us.

 

Please note:

To help us more effectively respond to any request by you with regard to use of your customer information, we ask that you contact us personally (e.g. via your email address as listed in our customer records or via a letter signed by you) rather than utilizing a third party to do so. If we receive a request from a third party regarding, or requesting a change in, use of your customer information, we reserve the right, in our sole discretion, to not grant the request from such third party (unless required to do so by law) and/or to require that you personally confirm the third party request.



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